Terms and Conditions

Terms and Conditions

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of our terms and conditions. Your placement of an order indicates your acceptance of our terms and conditions. Your purchase order to info@yourdecordesign.com indicates acceptance of our terms and conditions.

Your Decor Design reserves the right to make changes to this website and these terms and conditions at any time.

By ordering at www.yourdecordesign.com you grant us the right to add your contact details to our database and email transactional order, shipping and review emails. We may contact you about offers and new products. You can unsubscribe anytime by selecting the unsubscribe button on your newsletter, or by emailing us at info@yourdecordesign.com

Order Policy

Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your Decor Design reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your Decor Design reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Liability

Your Decor Design is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of order, we will make all reasonable attempts to contact you using the details provided. All received money will be refunded using the method received.

If you choose the special order, pre-order, out of stock or backordered items; your whole order will be shipped in full once the backordered item/s arrive. All reasonable attempts to notify you will be made using the details you provided, should the items not already be listed as such in the item description. By agreeing to our terms and conditions, you acknowledge all information set forth under our shipping pages.

For personalised and printed items, if you request a proof, please note that this will increase the wait time for your order to be printed, dispatched and delivered to you, especially if you request changes to your products.

Your Decor Design advertises the availability of our products to the best of our knowledge, but like all retail businesses may sell out of items or have inventory discrepancies.  Once we are aware of the inventory discrepancy, we will make all reasonable attempts to contact you using the details provided.

Pricing

Prices are subject to change without notice. Prices are indicated in Australian Dollars.

Refunds & Returns

Any incorrect, missing or damaged items received must be reported to Your Decor Design within 24 hours of you receiving the delivery. This can be done by e-mail or phone.

In the unlikely event that your order is damaged, faulty or incorrect, please contact customer service within 7 days of receipt of the package – info@yourdecordesign.com with photographs of the damage included in your communication.  If deemed faulty or damaged, Your Decor Design will respond with the appropriate action within 7 days of your return being brought to our attention.

Returns or exchanges due to change of mind will not be accepted.  If in any circumstance you pay for return shipping Your Decor Design will not reimburse postage costs.  If in any circumstance you return items to us without authority or refuse delivery, we reserve the right to charge you for any fees associated with this including extra delivery fees and it is our right not to accept your return for change of mind.  Any unauthorised returns will not be refunded.

What can be returned?

We will happily accept returns for faulty, damaged or incorrect items.  We are unable to accept returns of opened confectionery or personalised items unless there has been a misprint or mistake on our behalf.

When do items need to be returned by?

Items need to be returned within 14 days from the date they have been received. Returns for refund will only be accepted within 14 days of you receiving the goods.  Returned goods must be in their original condition and include all the original packaging. Shipping and handling costs are not refundable.

Where do items need to be returned to?

Please contact us first in regards to return before sending the parcel back to us.

Shipping for returns?

In the event, we have sent you the wrong item, or the item is damaged we will pay for the return postage and resend your order.

Credit for returns?

If the item has been discontinued or unsellable a credit note will be issued. If an item received is not what was ordered, please do not open any sealed packaging (i.e. shrink wrapping, etc.). Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item. No refund can be offered if this case exists.

Please select carefully at the time when you place your order.

We do not refund for change of mind purchases. Subject to your statutory rights, a refund is only available in the event that a) the product does not meet the description; b) the product is not fit for the purpose it was designed for (eg a candle with no wick); c) the item is faulty or; d) the item is unavailable to be supplied.

Our Guarantee

We endeavour to reach perfection. If you are not 100% satisfied with your purchase, please contact us via email or phone, and we will remedy any problem or issues you may have.

At Your Decor Design, we strive for customer satisfaction, and your feedback and enquiries mean a lot to us.

Please note all personalised items are non-refundable and need to be confirmed by the client via email before the order is formally processed. This helps to avoid confusion and any mistakes. Any orders which have been processed wrong by Your Decor Design will be gladly replaced.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Your Decor Design shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

The information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this website should be regarded as illustrative and informational purpose only.

Every effort has been made to ensure that all colours are accurately displayed. Due to different monitors and equipment, some variations in colour may appear. We endeavour to show all goods as close as possible to the actual item. Your Decor Design does not take responsibility if you have made the wrong choice based on our pictures and descriptions.

Promotions

Your Decor Design occasionally offers sale items, and coupon offers to help you save on your wedding and party needs.  Sale items are available only until sold out and we will contact you as soon as possible if we have sold out of an item you have ordered and offer you a refund, partial refund, credit or substitution item for the sold out item you have ordered.

For coupon offers, all Your Decor Design accepts one coupon per order.  If you have access to more than one coupon, please choose the coupon that offers you the best deal.

Please note the date and time the coupon expires.

Every kind of coupons can be used at checkout and cannot be combined with other offers. Unless otherwise stated, offers do not include shipping.

Applicable law and jurisdiction

Your Decor Design (www.yourdecordesign.com) is created and controlled in Victoria, Australia. All purchases are subject to the legislation of the Commonwealth of Australia, and where applicable the state of Victoria. By using this site, you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in these forums.

Copyright

The information and material displayed on this site, including text, icons, graphics, designs, etc. are the intellectual and physical property of Your Decor Design and are protected by Australian and International Copyright law.  No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent from the copyright holder.