Payment & Shipping Information
What are my payment options?
Your Decor Design accepts Credit / Visa card payment via PayPal. You are not required to have a PayPal account in order to make purchases, simply click the “I don’t have a PayPal account” option when you are directed to the PayPal site at the check out.
We also accept bank transfers and money orders for those who do not have a credit card. Please email us for bank deposit details.
What currency are the prices on the Your Decor Design website?
All prices are shown in Australian Dollars (AUD)
All prices on the Your Decor Design website do not include GST, as we are currently not required to be registered for GST.
Are online transactions secure?
Your Decor Design assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Can I order by phone?
As we are an online store we need you to place your order online.
Do you deliver anywhere in Australia?
Yes. We use Australia Post and a courier service which deliver anywhere in Australia.
We do not ship to PO Boxes.
We do not ship to third party addresses, unless that address is known and can be verified by Your Decor Design.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Your Decor Design will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
How much does delivery cost?
Because it is so important that your order arrives on time for your event, we use Australia Post parcel services and express post for deliveries and we always supply tracking. Shipping is calculated as follows:
To Australian locations we use standard shipping, please email us for a quote if you require your order to be shipped by express post.
Please provide us with an address when you checkout for deliveries or instructions on where your parcel can be left if none is home at the time of delivery.
Certain factors such as order size, weight and shipping address may require us to charge extra shipping and delivery costs. We will contact you if this is the case and ask for payment for extra delivery charges.
We ask you to provide us with your event date details to assist in the processing of your order, but this does not guarantee delivery by a certain date. Your Decor Design does not accept responsibility for you ordering items listed as pre order, backorder, special order, custom order or personalised that will arrive after your listed event date. It is your responsibility to contact us should you require an order to be delivered prior to the advertised timeframe.
The delivery and processing time stated on www.yourdecordesign.com.au are estimates only. Your Decor Design will not be held accountable for late deliveries, loss or damage relating to late deliveries. Please also note that any public holidays will affect the dispatch time frames and you should allow extra dispatch and shipping time. Your Decor Design cannot be accountable for delays due to public holidays.
Please ensure you allow adequate time for delivery of your order. Our dispatch time frames are advertised on each product description page, please note that these are dispatch times only and do not take into account delivery time. Delivery time will vary depending on your location. Packages are shipped with Australia Post, please refer to www.auspost.com.au for delivery times. We are located Sandringham VIC.
As we made special order items for you, all pre-order, special order, custom order and personalised items cannot be cancelled under any circumstances.
Do you ship overseas?
Please note we currently do not ship outside Australia
What are my shipping options?
Your Decor Design uses Australia Post for delivery around Australia. If you require Express Post please contact Your Decor Design via email or phone for a quote.
Please ensure you provide Your Decor Design with your correct delivery address to ensure your order reaches you safely.
Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive and email containing a tracking number(s) which will allow you track your order on the Australia Post website.
How do I track my order?
You can track your order at the Track My Order link - enter your tracking number and you can track your items. If you have any further questions regarding shipping, please contact us at email@example.com with your order details.
Has my order been shipped yet? Why is my tracking not working?
You will receive an email to confirm your order has been shipped so please check your email for the confirmation. Although your order can be ‘shipped’ the online tracking data will not update until later that night when the parcel has actually been collected and scanned by our couriers. You can track your parcel by entering the consignment note number in the tracking area at the Australia Post website located on your shipping confirmation email.
Do I have to sign for the delivery?
Your Decor Design strongly recommends you request a signature when your items are delivered; however we offer you the opportunity to have your parcel left by the delivery driver if you are not home to receive the goods. You can request your parcel to be left at a designated area if you wish to do so by mentioning this in the note section of the order. Please note that if you request your parcel to be left, Your Decor Design takes no responsibility for the parcel being lost or stolen. Please write any instructions for the delivery driver in the comments box at checkout.
I'm in a rural location. Will this hold up my order?
We use a Australia Post to deliver your products to you, which makes shipping fast to most locations but if you live in Tasmania, Northern Territory, Western Australia or in a rural location, we recommend you leave at least 7-14 days shipping time for bulky goods on top of our standard delivery times on our shipping page. We can get your items to you fast even in a rural location, but as the courier will charge us a fee for this, we will contact you to discuss the quote before we process your order.
I wasn't there to sign for the delivery. Can it be resent?
Your Decor Design’s delivery charge covers the Australia Post delivering to the shipping address you gave us one time only, or leaving the parcel if you requested this. Australia Post charges us the same fee every time we have the parcel resent to your address, so we think it's only fair that if you didn't give us instructions to leave the parcel or you weren't at the address provided, we will need to organise a small redelivery fee which covers our costs. Alternatively, you can collect your parcel from your local Post office.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Your Decor Design cannot accommodate all address change requests.
Costs associated with you providing the incorrect address will be passed on to you. Your Decor Design cannot cover any costs associated with rerouting your delivery or redelivery requests.
My items have been lost. What do I do?
The first thing to do is contact Australia Post with your tracking number handy. If your parcel cannot be located by Australia Post, we will lodge an enquiry from this end. Please contact firstname.lastname@example.org
How do I provide general feedback?
We would love to hear from you! You can leave feedback on each of our products by visiting our product pages and leaving a rating and comment for others to read about your experiences. We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email email@example.com.