FAQ

FAQ

Where do I find my shopping cart?

You can find your shopping cart on the shopping basket icon in the upper center that says “Cart”.

How do I place an order online?

    Once you’re ready to check out, click the shopping basket icon in the upper center that says “Cart”.

    Then enter and redeem your coupon code if you have one.

    Click on “Checkout” button.

    On the next page enter your shipping information and select your payment method.

    Now you see your order summary, accept the Terms and Conditions.

    And click the Confirm order button.

    From there, you will be proceed to make your payment and complete your purchase.

Do you have a shop I can visit?

Unfortunately, no. All our products are available for purchase online. However, you are welcome to contact us via email info@yourdecordesign.com and visit the products in Sandringham VIC.

Can I pick up my order?

If you are located in VIC, you can pick your order up in Sandringham. Simply choose at the end of the check out the free pick up. Then we will send you an email, when can you pick up your order.  Most items are shipped or ready to picked up within 48 hours. However, personalised favours take up to 2-4 weeks to be made for you. Please always read the product description carefully.

How long does it take to make my order?

Many of the items are shipped within 48 hours however personalised favours take up three to four weeks to made. If you take a look at the product description, it will provide you with more information regarding the lead time. There will be seasonal time delays (June - September & January - March) so keep this in mind when deciding when to place your order.

Can I pre-order my favours?

Definitely! All we need you to do is add a comment to your order (before you Confirm your order) telling us when you would like your order to be delivered, and we will hold off construction until this date. Or send us an email to info@yourdecordesign.com

How does the special design work?

Once you have made your decisions of your chosen favour and placed your order, we will create your unique design. We custom make each design, so you may expect your proof to arrive within 24-48 hours. We never go to print until you are happy with the design. (please check your emails after placing the order to review your proof).

Can I use my own design?

Of course! All we need is a JPEG or PSD file, and we will then send you the artwork proof. Send your design to info@yourdecordesign.com

Is there any extra charge for requesting a custom design?

No, there isn’t.

I have my own filling, can you supply your products empty?

We can. Get in touch, and we can give you a price and also a link to checkout.

How do I use a promotional code or credit?

If you have a promotion code, please click on your Cart and enter your code into the Coupon Code area and click on Redeem button.  Promotions cannot be added after your order number is issued, so please contact our customer service team before finishing the order. Please note that all coupon codes cannot be used in conjunction with other offers - if you have more than one code, please choose the one that is best for you.  If the code you are using is expiring that day and our customer service team is not available, please email us immediately so we can resolve your issue on the following day.

I need my order by a specific wedding or event date.  How quickly can I have it?

Many of the items we sell are custom made or may need to be ordered in for you, so we highly recommend you check the availability and shipping timeframe for each of the products you want to order. We can rush many items listed on our website if you need them super-fast, so please call us or email us so we can check availability for your event date. info@yourdecordesign.com

Please allow extra time for delivery if you live outside a metropolitan area.  For more detailed information about our shipping, please review our shipping page.

How do I know if the products I want to order are in stock?

You can see the quantities on each product page. If you have any questions about the products, please call or email us at info@yourdecordesign.com

What are my payment options?

Your Decor Design accepts Credit / Visa card payment via PayPal. You are not required to have a PayPal account in order to make purchases, simply click the “I don’t have a PayPal account” option when you are directed to the PayPal site at check out.

We also accept bank transfers and money orders for those who do not have a Credit card. Please email us for bank deposit details.

What currency are the prices on the Your Decor Design website?

All prices are shown in Australian Dollars (AUD)

GST

All prices on the Your Decor Design website do not include GST, as we are currently not required to be registered for GST.

Are online transactions secure?

Your Decor Design assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified to encrypt all of your personal information. We use high-security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Can I order by phone?

As we are an online store, we need you to place your order online.

Colours

Some computer screens display colours differently, therefore, actual item colours may be slightly different to what you may see on your screen.

Do products arrive assembled?

Please read the product description provided on the product page for details.  Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. If you are uncertain, please contact us for help at info@yourdecordesign.com

Will I receive a confirmation of my order?

You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing Australia Post delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.

When should I place my order?

It is a good idea to ensure all your favours are ready for your big day at least 4-6 weeks in advance. Your Decor Design recommends you to place your order 6 weeks before your special day to ensure all items are in stock.

Most items are shipped within 48 hours however if an item is out of stock you will be notified ASAP.

Order timing - Standard Timeframes

Generally, we will be able to dispatch your non-personalised and standard party items in 2-4 working days, but each product is different, and we ask that you read the current order timing and status for each product to see how long it takes and whether express shipping is available on your items. Please note that your items won't be dispatched until they are all ready - so if you order a pre-order item or item with a longer timeframe, your whole order will be delayed until that item is ready for dispatch.

Stickers & Personalised Favours

Stickers, personalised favours take up to 4-6 weeks to be made for you. Once these are made, we will dispatch your order from our facility. Please allow extra time for delivery if you live outside of the main metropolitan areas like Sydney, Melbourne, Canberra and Brisbane.

For personalised and printed items, if you request a proof, please note that this will increase the waiting time for your order to be printed, dispatched and delivered to you, especially if you require changes to your products.

How do I check the status of my order?

To check on the status of your order, please visit the Your Decor Design Log in page click on Earlier Order, and there will be you Status or send us an email at info@yourdecordesign.com

Shipping

Do you deliver anywhere in Australia?

Yes. We use Australia Post and a courier service which delivers anywhere in Australia.

We do not ship to PO Boxes.

We do not ship to third party addresses unless that address is known and can be verified by Your Decor Design.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Your Decor Design will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible for having someone at the delivery address to sign for and accept the delivery. The cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Do you ship overseas?

Please note we currently do not ship outside Australia

What are my shipping options?

Your Decor Design uses Australia Post for delivery around Australia. If you require Express Post, please contact Your Decor Design via email or phone for a quote.

Please ensure you provide Your Decor Design with your correct delivery address to ensure your order reaches you safely.

Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive and email containing a tracking number(s) which will allow you track your order on the Australia Post website.

How do I track my order?

You can track your order at the Track My Order link - enter your tracking number, and you can track your items. If you have any further questions regarding shipping, please contact us at info@yourdecordesign.com with your order details.

Has my order been shipped yet?  Why is my tracking not working?

You will receive an email to confirm your order has been shipped, so please check your email for the confirmation. Although your order can be ‘shipped’, the online tracking data will not update until later that night when the parcel has actually been collected and scanned by our couriers. You can track your package by entering the consignment note number in the tracking area at the Australia Post website located on your shipping confirmation email.

How much does delivery cost?

Because it is so important that your order arrives on time for your event, we use Australia Post parcel services and express post for deliveries, and we always supply tracking. Shipping is calculated as follows:

Order Amount

Free Pick Up in Sandringham VICTORIA Australia
0.0 kg – 255.0 kg
Free
Handmade Favour Free Shipping ONLY Bayside Area (Elwood, Brighton, Hampton, Sandringham, Black Rock, Beaumaris, St. Kilda, Elsternwick)
0.0 kg – 25.0 kg
Free
Standard Shipping (boxes, accessories) within Australia with trancking number
0.0 kg – 5.0 kg
$10.00
Handmade Favours Shipping within Australia with tracking number
0.0 kg – 10.0 kg
$20.00

To Australian locations for standard shipping, please call us for a quote if you require your order to be shipped express post.

Please provide us with an address when you checkout for deliveries or instructions on where your parcel can be left if no-one is home at the time of delivery.

Certain factors such as order size, weight and shipping address may require us to charge extra shipping and delivery costs.  We will contact you if this is these cases and ask for payment for additional delivery charges.

We ask you to provide us with your event date details to assist in the processing of your order, but this does not guarantee delivery by a certain date.  Your Decor Design does not accept responsibility for you ordering items listed as a preorder, backorder, special order, custom order or personalised that will arrive after your listed event date.  It is your responsibility to contact us should you require an order to be delivered before the advertised timeframe.

The delivery and processing time stated on www.yourdecordesign.com are estimates only.  Your Decor Design will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please also note that any public holidays will affect the dispatch time frames and you should allow extra dispatch and shipping time. Your Decor Design cannot be accountable for delays due to public holidays.

Please ensure you allow adequate time for delivery of your order. Our dispatch time frames are advertised on each product description page; please note that these are dispatch times only and do not take into account delivery time. Delivery time will vary depending on your location. Packages are shipped with Australia Post; please refer to www.auspost.com.au for delivery times. We are located Sandringham VIC.

As we made special order items for you, all pre-order, special order, custom order and personalised items cannot be cancelled under any circumstances.

Do I have to sign for the delivery?

Your Decor Design strongly recommends you request a signature when your items are delivered; however, we offer you the opportunity to have your parcel left by the delivery driver if you are not home to receive the goods. You can request your parcel to be left in a designated area if you wish to do so by mentioning this in the note section of the order. Please note that if you request your parcel to be left, Your Decor Design takes no responsibility for the package being lost or stolen.  Please write any instructions for the delivery driver in the comments box at checkout.

I'm in a rural location.  Will this hold up my order?

We use the Australia Post to deliver your products to you, which makes shipping fast to most locations. But if you live in Tasmania, Northern Territory, Western Australia or in a rural area, we recommend you leave at least 7-14 days shipping time for bulky goods on top of our standard delivery times on our shipping page.  We can get your items to you fast even in a rural location, but as the courier will charge us a fee for this, we will contact you to discuss the quote before we process your order.

I wasn't there to sign for the delivery.  Can it be resent?

Your Decor Design’s delivery charge covers the Australia Post delivering to the shipping address you gave us one time only, or leaving the parcel if you requested this. Australia Post charges us the same fee every time we have the parcel resent to your address, so we think it's only fair that if you didn't give us instructions to leave the parcel or you weren't at the address provided, we will need to organise a small redelivery fee which covers our costs. Alternatively, you can collect your parcel from your local Post Office.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. If an incorrect address was entered, address changes could only be made until the order begins processing. Your Decor Design cannot accommodate all address change requests.

Costs associated with you providing the incorrect address will be passed on to you.  Your Decor Design cannot cover any fees related to rerouting your delivery or redelivery requests.

My items have been lost.  What do I do?

The first thing to do is contact Australia Post with your tracking number handy.  If your parcel cannot be located by Australia Post, we will lodge an enquiry from this end.  Please contact info@yourdecordesign.com

How do I provide general feedback?

We would love to hear from you! You can leave feedback on each of our products by visiting our product pages and leaving a rating and comment for others to read about your experiences. We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email info@yourdecordesign.com.

Copyright

The information and material displayed on this site, including text, icons, graphics, designs, etc. are the intellectual and physical property of Your Decor Design and are protected by Australian and International Copyright law.  No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent from the copyright holder.