Refunds & Returns
Any incorrect, missing or damaged items received must be reported to Your Decor Design within 24 hours of you receiving the delivery. This can be done by e-mail or phone.
In the unlikely event that your order is damaged, faulty or incorrect, please contact customer service within 7 days of receipt of the package – email@example.com with photographs of the damage included in your communication. If deemed faulty or damaged, Your Decor Design will respond with the appropriate action within 7 days of your return being brought to our attention.
Returns or exchanges due to change of mind will not be accepted. If in any circumstance you pay for return shipping Your Decor Design will not reimburse postage costs. If in any circumstance you return items to us without authority or refuse delivery, we reserve the right to charge you for any fees associated with this including extra delivery fees and it is our right not to accept your return for change of mind. Any unauthorised returns will not be refunded.
What can be returned?
We will happily accept returns for faulty, damaged or incorrect items. We are unable to accept returns of opened confectionery or personalised items unless there has been a misprint or mistake on our behalf.
When do items need to be returned by?
Items need to be returned within 14 days from the date they have been received. Returns for refund will only be accepted within 14 days of you receiving the goods. Returned goods must be in their original condition and include all the original packaging. Shipping and handling costs are not refundable.
Where do items need to be returned to?
Please contact us first in regards to return before sending the parcel back to us.
Shipping for returns?
In the event, we have sent you the wrong item, or the item is damaged we will pay for the return postage and resend your order.
Credit for returns?
If the item has been discontinued or unsellable a credit note will be issued. If an item received is not what was ordered, please do not open any sealed packaging (i.e. shrink wrapping, etc.). Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item. No refund can be offered if this case exists.
Please select carefully at the time when you place your order.
We do not refund for change of mind purchases. Subject to your statutory rights, a refund is only available in the event that a) the product does not meet the description; b) the product is not fit for the purpose it was designed for (eg a candle with no wick); c) the item is faulty or; d) the item is unavailable to be supplied.
We endeavour to reach perfection. If you are not 100% satisfied with your purchase, please contact us via email or phone, and we will remedy any problem or issues you may have.
At Your Decor Design, we strive for customer satisfaction, and your feedback and enquiries mean a lot to us.
Please note all personalised items are non-refundable and need to be confirmed by the client via email before the order is formally processed. This helps to avoid confusion and any mistakes. Any orders which have been processed wrong by Your Decor Design will be gladly replaced.